Shipping Policy

Effective Date: 12/01/2024

IAC International is committed to providing a seamless shipping experience for our B2B customers. This Shipping Policy outlines the terms and conditions related to the shipment of products ordered from us.

1. Processing Time

  • Order Confirmation: Orders are processed during our standard business hours: 9 am until 4PM Monday through Friday
  • Processing Timeline: Orders are typically processed within 1 business day after payment confirmation, excluding weekends and holidays.
  • Delays: Processing times may be extended during peak seasons or due to unforeseen circumstances. Customers will be notified promptly if delays occur.

2. Shipping Methods and Carriers

We offer various shipping options to accommodate your business needs, including but not limited to:

  • Standard Shipping
  • Expedited Shipping
  • Freight Shipping

Shipping carriers include [Insert Carriers, e.g., UPS, FedEx, DHL, or other third-party logistics providers]. The available shipping methods will depend on the destination and size of the order.

3. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, destination, and chosen shipping method. We offer free shipping with minimums and reserve the right to waive free shipping
  • Costs will be displayed at checkout or included in the final invoice.
  • Customers are responsible for all shipping fees unless otherwise stated in a separate agreement.

4. Delivery Times

Estimated delivery times depend on the chosen shipping method and destination:

  • Domestic Shipments: [Insert Timeframe, e.g., 3-7 business days]
  • International Shipments: [Insert Timeframe, e.g., 7-14 business days]

Please note that delivery times are estimates and not guarantees. Delays may occur due to customs, carrier issues, or other factors outside our control.

5. Order Tracking

  • Once your order has shipped, a tracking number will be provided via email or through your account portal (if applicable).
  • Customers can use this tracking number to monitor the shipment’s progress through the carrier’s website.

6. Customs, Duties, and Taxes (For International Shipments)

  • Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
  • We are not responsible for delays caused by customs clearance.
  • If additional documentation is required for customs, please contact us promptly to facilitate the process.

7. Damage, Loss, or Missing Items

Damaged Shipments

  • If products arrive damaged, customers must notify us within [Insert Timeframe, e.g., 5 business days] of receipt. Please include photos of the damage and the packaging.
  • We will assist with filing a claim with the carrier and may offer a replacement or refund, depending on the circumstances.

Lost Shipments

  • If a shipment is lost during transit, we will work with the carrier to locate the package. If deemed lost, we may issue a replacement or refund.

Missing Items

  • For orders with missing items, customers must notify us within [Insert Timeframe, e.g., 5 business days] of receipt. We will investigate and resolve the issue promptly.

8. Customer Responsibilities

  • Ensure that the shipping address provided is accurate and complete. We are not responsible for delivery failures due to incorrect or incomplete addresses.
  • Inspect shipments upon delivery and report any issues immediately.

9. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting to our website or other communication channels. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Shipping Policy, please contact us at:

IAC International
4001 Hiawatha Avenue, Minneapolis MN 55406
info.iacintl@gmail.com

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